How does pearson vue work

What if my PC crashes halfway through my exam or there is a power outage in the center? How does Pearson VUE ensure test centers are secure and distraction-free? Can computer-based IT exams only be taken during certain times of the year? How long will it take to find out my results? How does Pearson VUE accommodate disabled candidates? Have a question? Click here to contact the appropriate team member.

Contact Us. Copyright - All Rights Reserved. Please log in to your online candidate profile to search for a variety of dates and locations to schedule your exam. It is your responsibility to ensure there are no travel restrictions in place for the location where you want to take your test. If you travel to test in another state or country with travel restrictions in place, you may be turned away. Am I required to wear a face mask? Where required by law, yes, you must bring and wear your own face mask the entire time you are at the test center, including throughout your exam.

Check the face mask requirements at your test center by using the search field opens in new window near the bottom of this page. A surgical or cloth face mask, including a homemade face mask, is acceptable as long as your nose and mouth are fully covered. Please refer to the CDC Opens in new window , WHO Opens in new window , or your local health organization for best practices on choosing effective face masks.

Face masks with exhalation valves and face shields are not acceptable. We are unable to provide face masks to candidates. Candidates without a face mask will be denied testing services.

You will be asked to briefly remove the mask during the check-in process to take the required candidate photo. I would like to take my exam sooner. Is that possible? Your online candidate profile is the most up-to-date place to check test availability and schedule your exam.

Unless you experience a system error when searching for an appointment, the easiest and most efficient way to book your exam is through your online candidate profile. Why has my exam been moved to another location? Occasionally, as local guidelines dictate, test centers may need to close or reduce appointment availability, necessitating a location change. When this happens, we will move your exam appointment to a temporary appointment-holding test center to allow you time to reschedule your appointment to a date and location convenient to you.

You should have received an email informing you of this change, but in some circumstances this can end up in your spam folder or be blocked by your email provider. Before your currently scheduled appointment date, please reschedule your exam, free of charge, through your online candidate profile.

How will I know if my exam is canceled? You will receive an email cancellation notice and you will either receive a refund if paid to Pearson VUE or an extension as determined by your exam sponsor. You can also log in to your Pearson VUE account to see if you can still see your upcoming exam appointment.

If you are still able to see your upcoming exam appointment, please expect your exam to go ahead as planned, but with additional health and safety measures in place. Why was my exam canceled? Occasionally, as local guidelines dictate, Pearson-owned and operated test centers may need to close or reduce appointment availability, resulting in exam cancellation.

Pearson VUE Authorized Test Centers have been directed to follow guidance from local governments and health authorities, which could also have had an impact on your exam appointment.

Will I get a refund if my exam is canceled? If your exam payment was processed through Pearson VUE, you will receive a full refund, regardless of cancellation window. Candidates whose exam payment was processed through their exam sponsor will either receive a refund or an extension as determined by exam sponsor. Can I reschedule my exam at this time?

You should attempt to reschedule your exam through your online Pearson VUE account. Though many of our test centers are operating at or near full capacity, exam appointment availability varies by location and may be limited. The scheduling system will only allow booking of exams on dates available for testing. If you have additional questions regarding voucher usage or testing windows, please visit your exam program's homepage.

Please note that as we work to help candidates across the globe, customer service wait times may be longer than normal. When can I reschedule my exam?

You can attempt to reschedule your exam online now. If you do not see an appointment available for a specific date at a specific test center, testing may not yet be available there due to local conditions. Please check back regularly for updated availability. Our team of experts — 4, employees worldwide and a network of test centers in countries — can help you develop, deliver, secure, and grow your certification and licensure program.

See office locations. About Pearson VUE. About us:. What we do We deliver high-stakes exams that empower professions to certify and license individuals who safeguard and advance their communities across the globe. Driving global change, one exam at a time The power of certification starts here.

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